Shipping Policy
Fulfillment Time:
We understand you are excited to receive your order, and so are we! However, we do ask that you allow up to 1-2 business days for our team to process your order upon confirmation of payment. Each order is hand picked by one of amazing warehouse team members and goes through a quality control inspection. All items are packaged and boxed then placed into shipping envelopes preparing the journey to you.
During sales periods, please allow up to 4 business days for orders to be processed and shipped out of our warehouse.
Order Confirmation:
Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox. If you have trouble receiving this email please check your spam folder first or visit our FAQs for additional help.
International Shipping:
We offer worldwide shipping for all orders. For orders to be shipped outside of China you shall be responsible for any applicable customs duties/taxes as the case may be.
Standard International shipping may take 7-20 business days.
Delayed Package:
We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information or carrier related issues which are out of our control. We will do our best to resolve each issue for all of our customers in regards to reshipments, claims or lost package to the best of our ability.
In the event a package has been lost, missing or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from carrier will be subject to investigation and will be reshipped if confirmed the package was not delivered. Should your package not show up, or arrive damaged, please contact us at: info@sougirassol.com with your order number.
Due to the current situation with lockdowns across the globe, orders may take an additional 7-10 business days to be delivered. We are working hard to get all your orders sent out as quickly as possible and we are deeply sorry that it’s taking a little longer than usual.
Sougirassol will not be held responsible for parcels that are stolen, lost or delayed in transit.
Customs, Taxes and Duties:
Customs taxes, duties or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.