Returns

Our policy lasts 30 days. If 30 days have gone by since your delivery date, unfortunately, we can’t offer you a refund or exchange. 

If you have any questions, please contact our customer support at info@sougirassol.com and we’ll be happy to assist you.

Please note: To be eligible for a return, your item must be unused and include all of the original packagings. After your return is received and inspected, all returns are subjected to 15% restocking fees. We will issue a partial refund of the initial order of less than 15% of the original purchase to the payment method that you used when placing the order.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, we will issue your refund back to your original payment method. Refunds generally process within 5-7 business days depending on your bank or financial institution.

Order Cancellation

In case you made a mistake, place a duplicate order or want to cancel for some other reason, please contact our customer service ASAP (preferably within 1 hour)! Orders can be canceled up to 1 hour after placing them. After 1 hour you can only return the product after receiving it. 

If your order is still in transit, unfortunately, we can not cancel it since it already left our warehouse and it’s on the way to you.

There are certain situations where only partial refunds are granted (if applicable)

– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Incorrect Address

– If you made a mistake on your shipping address while placing your order please contact us with the correct information within one hour so our customer service team can help rectify the issue. Unfortunately, once the order is fulfilled, we are unable to edit the shipping address. Due to the high volume of orders, we are unable to stop/cancel the order while in transit. Please ensure your shipping address is correct before finalizing your order.

If your package had not been delivered and was returned to the sender due to an insufficient or incorrect address provided at checkout, unfortunately, we can’t issue a refund.

Late/Delayed shipping 

Sougirassol is not liable for delayed/lost/late packages shipped via our logistic partners.

In case your order gets lost/delayed at any step of the shipping process, we can’t issue a refund since Sougirassol incurs the shipping cost at the time of the shipment. In this instance we can only reship your order at our cost. Thank you for your patience and understanding in these uncertain times.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@sougirassol.com.